How to: Add Bold, Italics, and Hyperlinks to Messages

How To Summary:

Adding bold, italics, and hyperlinks to messages can significantly enhance the clarity and effectiveness of communication, allowing key points to stand out and providing easy access to additional resources. Case Status makes it easy to do on messages, bulk messages, scheduled messages and message templates.

Step By Step Guide:

1. Navigate to a message tab within Case Status.

2. Click the "B" to bold and start to type or highlight the words you would like to bold and click the "B". Or click the "I" to italicize and start to type or highlight the words you would like to italicized and click the "I". Or click the "U" to underline and start to type or highlight the words you would like to underline and click the "U".

3. Highlight words that you would like to be hyperlinked and click the hyperlink button. Type in the URL address into the pop up window and click okay.

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